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Frequently asked questions
General question
Shipping & Logistics Policy
We specialize in professional leather repair and restoration, including bag cleaning, hardware restoration, color touch-up, and minor structural repairs.Our services are designed to restore and extend the life of luxury leather items while preserving their original character and craftsmanship.
We mainly work on leather bags, wallets, and small leather goods from luxury and contemporary brands.We also provide restoration and refinishing services for metal hardware and accessories, including gold plating, buckles, zippers, chains, and decorative metal fittings.
We assess each item individually. Many issues can be improved, but results depend on the original condition and cannot be fully restored to brand-new condition. We will always advise you honestly before proceeding.
Repair time varies depending on the condition and service required, but it typically takes 1–3 weeks.
You can send us photos of your item via WhatsApp or email. We will review the condition and provide a quotation.
In most cases, assessment can be completed through photos. If further inspection is required to confirm details and ensure accuracy, we will guide you through the next steps.
We aim to achieve the best possible result for each item. However, leather restoration outcomes may vary depending on the material, age, and damage condition.
We will provide detailed instructions once the quotation is confirmed, including packaging and shipping guidance if needed.
We can provide a rough estimate based on photos, but the final price is confirmed after a detailed assessment of the item.
We always strive for the highest craftsmanship. However, leather restoration is an artisanal process and results cannot replicate a brand-new factory condition.If there is a clear technical issue, we offer a complimentary touch-up within 7 days of delivery.All touch-up logistics costs are borne by the customer. Subjective expectations or natural material limitations are not covered.
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