Question 1

What services do you provide?

Accepted Answer

We specialize in professional leather repair and restoration, including bag cleaning, hardware restoration, color touch-up, and minor structural repairs.Our services are designed to restore and extend the life of luxury leather items while preserving their original character and craftsmanship.

Question 2

What types of items do you work on?

Accepted Answer

We mainly work on leather bags, wallets, and small leather goods from luxury and contemporary brands.We also provide restoration and refinishing services for metal hardware and accessories, including gold plating, buckles, zippers, chains, and decorative metal fittings.

Question 3

Can you restore heavily damaged items?

Accepted Answer

We assess each item individually. Many issues can be improved, but results depend on the original condition and cannot be fully restored to brand-new condition. We will always advise you honestly before proceeding.

Question 4

How long does the repair process take?

Accepted Answer

Repair time varies depending on the condition and service required, but it typically takes 1–3 weeks.

Question 5

How do I request a quotation?

Accepted Answer

You can send us photos of your item via WhatsApp or email. We will review the condition and provide a quotation.

Question 6

Is it necessary to send the item physically for assessment?

Accepted Answer

In most cases, assessment can be completed through photos. If further inspection is required to confirm details and ensure accuracy, we will guide you through the next steps.

Question 7

Do you guarantee the repair results?

Accepted Answer

We aim to achieve the best possible result for each item. However, leather restoration outcomes may vary depending on the material, age, and damage condition.

Question 8

How should I send my item for repair?

Accepted Answer

We will provide detailed instructions once the quotation is confirmed, including packaging and shipping guidance if needed.

Question 9

Can you provide an estimate before inspection?

Accepted Answer

We can provide a rough estimate based on photos, but the final price is confirmed after a detailed assessment of the item.

Question 10

What if I am not completely satisfied with the restoration results?

Accepted Answer

We always strive for the highest craftsmanship. However, leather restoration is an artisanal process and results cannot replicate a brand-new factory condition.If there is a clear technical issue, we offer a complimentary touch-up within 7 days of delivery.All touch-up logistics costs are borne by the customer. Subjective expectations or natural material limitations are not covered.

Frequently asked questions